Clean Earth Technology maintains a strong commitment to excellent product service and field support. This means that we set the same high standards of quality, precision and reliability on our after-sales service as we do on our products.
Our service department will be happy to provide the following services:
- Phone field support to help customers to get systems up and running.
- Phone field support to help users to solve site-specific problems, when encountered.
- Phone support to trouble-shoot system problems. We can often isolate problems to a single system module to identify service needs.
- On site assistance with system installations when requested.
- On site trouble-shooting of systems when requested.
- Repair estimates will be quickly provided upon equipment return.
- Warranty issues will be handled promptly.
For technical support or service request, contact Roger Doenges at:
Call 802.425.3710
Fax 802.425.2896
Or Email rdoenges@bowlescorp.com
Our normal service hours are from 8:00am to 5:00pm, Eastern Standard Time, Monday through Friday.
If equipment needs to be returned to our service department you will be required to fax us a completed copy of our Return Materials Authorization (RMA) / Repair Order form. A copy of this form is located in the back of the operator’s manual. You can also download the RMA form.
The RMA form must be fully filled out, especially:
- The type of product pumped
- Decontamination procedures used
- System decontamination date
Fax the completed form to our service department. We will review the information, issue you an RMA number, and fax a copy back to you. When you ship the equipment, the RMA number MUST be marked in large figures on the outside of the shipping container.